An informative workshop designed to assist people that work within the industry to understand and deal with aggression.
This workshop covers:
  • What is aggression
  • Conflict resolution
  • Communication
  • Aggressive behaviour
  • Causes of behaviour change
  • OHS/WHS
  • Risk Management
  • Reporting
  • Action plan
  • Break Away Techniques
 

Suitable for:

Suitable for:  
  • Care staff
  • Hospital workers
  • Home care
  • Support workers
  • Health care
  • Administration